Question 1

How quickly can you fix my cable issues?

Accepted Answer

Cable repairs are among our most common service calls, and we understand the urgency—a broken cable typically means your garage door won't operate at all. At Wahkiacus Garage Doors, we offer same-day service for cable issues in most cases. When you call us at (509) 348-4468, we dispatch a technician immediately with a fully-stocked service vehicle. Most cable repairs are completed within 1-2 hours of our arrival. For true emergencies, our 24/7 service means we can reach you even outside normal business hours. The actual repair time depends on the specific issue: simple cable re-threading might take 30 minutes, while complete cable replacement with new drums could take up to 2 hours. We always carry standard cable sizes for residential doors, so parts delays are rare.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables fail for several reasons, and understanding them can help prevent future problems. The most common cause is normal wear and tear—cables are under constant tension and can weaken over time, especially at stress points near the drums and bottom brackets. Rust is another major factor, particularly in our Pacific Northwest climate; moisture in the air accelerates corrosion that weakens the cable strands. Spring failure often damages cables; when a spring breaks, the sudden release of tension can cause cables to snap or fray. Improper tension from misadjusted springs puts extra stress on cables, causing premature failure. Other causes include door misalignment, worn cable drums, debris in the track, and simply age—most cables last 5-7 years with typical use. Our technicians always inspect the entire system when addressing cable issues to identify and correct any contributing factors.

Question 3

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes, we understand that a new garage door is a significant investment, and we want to make it accessible for every homeowner. Wahkiacus Garage Doors offers several financing options for qualified buyers. Our most popular option is 12-month same-as-cash financing for installations over $1,500, allowing you to spread payments over a year with no interest if paid in full. We also offer extended financing terms up to 60 months for larger projects. For carriage-style doors specifically, which typically range from $1,800 to $5,000+ depending on size, material, and features, financing makes this premium upgrade very affordable. The application process is quick—we can usually provide approval within minutes during your free in-home estimate. We work with reputable lending partners to ensure competitive rates and fair terms. Contact us at (509) 348-4468 to discuss financing options for your project.

Question 4

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service is designed to keep your garage door operating safely and smoothly year-round. Our 25-point inspection covers every critical component: springs (checking tension and wear), cables (inspecting for fraying or rust), rollers and hinges (lubrication and wear assessment), tracks (cleaning and alignment), weather seals (condition and effectiveness), and opener components (motor, drive system, safety sensors). We lubricate all moving parts with professional-grade lubricant, adjust spring tension if needed, tighten all hardware, test balance and force settings, and verify all safety features are working properly. You'll receive a written report detailing our findings and any recommendations. Our annual maintenance plan is $149/year and includes priority scheduling, discounts on any needed repairs, and peace of mind knowing your door is in top condition.

Question 5

How long does a typical garage door installation take?

Accepted Answer

Most residential garage door installations are completed in one day—typically 4-6 hours for a standard single door or 6-8 hours for a double door. This includes complete removal of your old door, installation of the new door and all hardware, opener installation or reconnection, and thorough testing. The timeline can vary based on factors like whether we're installing a new opener, if any structural modifications are needed, or if you've chosen a door requiring additional customization. We schedule installations to minimize disruption to your day—our crew arrives in the morning, and you'll typically have a fully functional, beautiful new garage door by afternoon. Our team cleans up thoroughly, and we won't leave until you're completely satisfied with the operation. For more complex installations or custom doors, we'll provide a detailed timeline during your free in-home consultation.

Question 6

What warranty do you provide on your work?

Accepted Answer

Wahkiacus Garage Doors backs all our work with a comprehensive 2-year warranty on labor. This means if any issue arises related to our installation or repair work within two years, we'll return to correct it at no additional charge. This warranty covers workmanship issues, not normal wear or damage from misuse. In addition to our labor warranty, manufacturer warranties apply to all products we install. Most quality garage doors carry warranties ranging from 5 years to lifetime on certain components. Openers typically have 3-5 year warranties. Springs, which are high-wear items, are usually warrantied for 3 years. We provide complete documentation of all applicable warranties at the time of installation. Our commitment goes beyond paperwork—we've built our 28-year reputation on standing behind our work, and we'll always treat you fairly if any concern arises.

Question 7

Can you match my new garage door to my home's style?

Accepted Answer

Absolutely! Matching your garage door to your home's architecture is one of our specialties. With 28 years of experience serving the diverse home styles in the Columbia River Gorge, we've developed expertise in every architectural style from historic Victorians to modern mountain retreats. During your free in-home consultation, we assess your home's style, color palette, and architectural details. We then present options that complement your home perfectly. Our extensive catalog includes traditional raised-panel designs, classic carriage-house styles with decorative hardware, contemporary flush panels, and rustic farmhouse options. We offer steel, wood, composite, and aluminum-glass materials in virtually any color. Many customers are amazed at how the right garage door transforms their home's curb appeal. We can even provide visualization tools to help you see how different options will look on your specific home before making a decision.

Question 8

What areas do you serve?

Accepted Answer

Wahkiacus Garage Doors proudly serves communities throughout the Columbia River Gorge from our base in Wahkiacus, WA. Our regular service area includes White Salmon, Bingen, Lyle, Dallesport, The Dalles, Mosier, Hood River, Cascade Locks, Stevenson, and Carson. We also serve surrounding rural areas on a case-by-case basis. Because we're locally based, we can reach most locations within 30-45 minutes for regular appointments and even faster for emergencies. We don't charge mileage or travel fees within our standard service area. Our technicians know this region well—we understand the local building codes, weather challenges, and architectural preferences of each community. Whether you're in a downtown Hood River townhouse or a mountain property near Carson, we provide the same excellent service.

Question 9

Do you work on commercial garage doors?

Accepted Answer

Yes, in addition to our residential services, Wahkiacus Garage Doors provides comprehensive commercial garage door services. We work on rolling steel doors, sectional commercial doors, high-speed doors, loading dock equipment, and commercial openers. Our commercial services include emergency repair (we understand downtime costs money), scheduled maintenance programs, new door installation, and security upgrades. We serve businesses throughout the Columbia River Gorge including retail storefronts, warehouses, agricultural buildings, fire stations, and industrial facilities. Commercial doors have different requirements than residential systems—heavier springs, more durable hardware, and often specialized safety features. Our technicians are trained on commercial systems and carry commercial-grade parts in our service vehicles. Contact us for a commercial consultation.

Question 10

Why should I choose Wahkiacus Garage Doors over other companies?

Accepted Answer

Several factors set Wahkiacus Garage Doors apart. First, our experience: with 28 years serving the Columbia River Gorge, we've seen every type of door and every possible problem. Second, our local focus: we're not a national franchise—we're your neighbors, invested in our community's trust. Third, our credentials: we're Master Technician certified, IDEA members, and BBB A+ rated, reflecting our commitment to excellence. Fourth, our guarantee: our money-back satisfaction guarantee means you never risk being stuck with work you're not happy with. Fifth, our availability: true 24/7 emergency service, not just a voicemail. Sixth, our transparency: upfront pricing with no hidden fees, ever. Finally, our people: our technicians are trained professionals who treat your home with respect. Over 4,999 customers have trusted us—we'd be honored to earn your trust too.

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